Smart lAst mILe cOmmeRce



The objective of SAILOR is to develop real-time solutions to the matching problems of parcel delivery companies and the final customer, shortening routing distance as well as increase first-time deliveries and reverse logistics in the last mile. The final goal of SAILOR is to improve cost efficiency and decrease congestions and pollutions in last mile commerce. A prototype demonstration of SAILOR will be put to in four heterogeneous European cities: Amsterdam (Netherlands), Borlänge (Sweden), Graz (Austria) and the San Sebastian area (Spain) together with local stakeholders. 

Brief Description

Presently, delivery of parcels, in particular for consumers, typically ends at a pick-up point making the consumer managing the last mile transport herself. To the extent a parcel delivery company makes a direct handover, it usually works as a static routing of the (motor) vehicle stipulating a time window for deliverance and a place (the residential address). For example: a truck is travelling the route passing points A-B finding no one at the place in point A and being delayed at C because of a waiting time for unloading.

The SAILOR system is expected to remedy these matching problems.

Indicators on expected impact are:

  1. 25 % reduction in cost for last mile deliveries
  2. 20 % increase in market acceptance of direct parcel handover rather than via parcel pick-up
  3. at least 25 % reduction of CO2 emissions
  4. a time reduction of 5 % in a delivery round trip which potential will lead to less congestion in the cities and less stressful working conditions for the employees of parcel delivery companies.


  1. Increase cost efficiency of the parcel delivery companies via a higher proportion of first-time delivery success, faster access to (un)loading zones and better management of reverse logistics
  2. Greater adoption of flexible time and place handovers of parcels leading to customer satisfaction
  3. Societal benefits as reductions in emissions in urban areas, less congestion and less stressful working conditions for employees of parcel delivery companies.


Project Partners

  • ITSdalarna, Sweden (Coordinator)
  • TeleConsult Austria, Austria
  • The Amsterdam University of Applied Sciences, Netherland
  • Intelligent Delivery S.A., Spain


  • Austrian Research Promotion Agency (FFG)


  • Successfully completed in 2018